Please Read Before Booking With Us
​BOOKING REQUIREMENTS
Appointments are CASH PREFERRED.​​ A Valid Card is required to finalize your booking. All Squeeze Ins & After hour appointments must be made through text. An extra Fee of $25 will be needed in order to book. (929)-344-2605
CUSTOMER SATISFACTION
Customer satisfaction is our top priority! We want you to absolutely adore your lashes and your experience at NM Lash Bar. If for any reason you are unhappy with the results or anything else, please contact us within 2 days so we can schedule an appointment to fix any issues. Refunds are not available. However, if you experience significant fallout or any other issues within the first 2 days after your appointment, we offer free lash fixes. Please contact us immediately and book an appointment as soon as possible. Any fixes booked after a 72 hours to a week will incur a weekly fill charge.
IMPORTANT NOTE
Any reactions to eyelash extensions is not foreseeable by NM Lash Bar skilled & trained staff (or even by you). All care is taken to ensure your safety. We will go over your intake form with you and any contraindications, such as an allergies. No refunds will be issued for reactions, however, NM Lash Bar will offer a Free Lash Removal should this unfortunate event occur. We kindly ask that you contact NM Lash Bar immediately if you become aware of any type of irritation so we may assist you as quickly as possible. ​
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CANCELLATION POLICY
Late Arrivals
We offer a 10-minute grace period. After that, you must reschedule or pay a $25 late fee. If you arrive 15 minutes late, your appointment will be canceled, and your deposit will be forfeited. While we understand emergencies happen, we may not always be able to accommodate the full appointment. In such cases, service time may be shortened to avoid delays for other guests.
Cancellations
If you need to cancel, please do so at least 24 hours before your appointment. Cancellations made less than 24 hours in advance will result in the forfeiture of your deposit, and a new deposit will be required to rebook.
Non-Refundable Cancellation Fee
Cancellations or rescheduling less than 24 hours before the appointment will incur a non-refundable cancellation fee, which will be charged to the credit card on file. -
No-Show & Late Cancellations
If you cancel after 24 hours or fail to show up for your appointment, you will be charged 50% of the service fee. Thank you for your understanding!
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CHILDREN/GUEST
NM Lash Bar provides a relaxing environment for both clients and staff. For safety reasons, please do not bring children who need supervision, as you will not be able to attend to them during your appointment. At this time, extra guests are not permitted. Children are only allowed if they are receiving services. Clients must be at least 16 years old. Those under 18 years old require parental consent. Parents must approve lash styles prior to full set lash extension services.​​
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GRATUITY​​​
Tips are always appreciated! They help recognize the effort and care put into providing great service. While they’re never required, even a small tip makes a difference and shows that the service was valued. Thank you for considering!​
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WAITLIST
If the time you wish to reserve an appointment is not available, you can request to join a waitlist - please input as much details as you can (include all your availabilities for that day), including a request for a specific staff or service and we will get in touch if there is an opening. Please check your messages as our preferred method of communication is messaging.
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FOREIGN FILLS ARE AVAILABLE, AN EXTRA CHARGE OF $30 MUST BE ADDED TO YOUR APPOINTMENT ON THE MENU PAGE. TO ENSURE SYMMETRY AND FRESH LASH STYLE WE RECOMMEND A REMOVAL AND NEW LASH SET.​​ PLEASE NOTE THAT APPOINTMENTS MUST BE BOOKED WITH A CREDIT CARD. YOU WILL NOT BE CHARGED UNTIL AFTER YOUR SERVICE.
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APPOINTMENTS ARE CASH PREFERRED
WHEN YOU ARRIVE FOR YOUR APPOINTMENT, PLEASE DIAL 337 TO BE BUZZED IN. THE BUILDING IS VERY SECURE, THEREFORE THIS LETS US KNOW YOU ARE HERE. ONCE INSIDE THE BUILDING TAKE THE ELEVATOR TO THE THIRD FLOOR WHERE WE’LL GRANT YOU ACCESS TO COME UP.​
PLEASE PLAN ACCORDINGLY AS STREET PARKING MAY BE LIMITED.​